Frequently Asked Questions

Shipping

1. Where does Dilaxco ship?

Dilaxco ships both within the United States and to international destinations.

US Shipping: We offer reliable shipping services across all states within the United States. Your order will be processed and shipped promptly, with a typical delivery time ranging from 4-7 working days.
Worldwide Shipping: Dilaxco also caters to our global customers, providing shipping services to various international locations. Please note that international delivery times may vary based on the destination country, typically taking between 10-18 working days from the date of shipment.

2. Do you ship to PO Boxes or Military Addresses?

Unfortunately at this time, we do not ship to PO Boxes or Military Addresses.

3. How much is delivery?

US delivery costs $6.25 on all orders
Worldwide delivery costs $10.25 on all orders

Return & Refund

1. What is your return policy?

Our return policy permits you to return products within 25 days of receipt. To qualify for a return, items must be unused, in their original packaging, and in a resalable condition. Please note that certain exclusions may apply, so we encourage you to review our detailed return policy for complete information.

2. How do I initiate a return?

To initiate a return, please reach out to us at support@dilaxco.com. Our team will promptly provide you with detailed instructions on how to return the item.

3. How long does it take to process a refund?

Once we receive and inspect your returned items, we will process your refund. Please allow 6-16 working days for the refund to be credited to your original payment method. Note that the shipping fee is non-refundable.

4. Who is responsible for return shipping costs?

The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product. In these cases, we will provide a prepaid shipping label or arrange for a pickup at no additional cost to you.

Cancellation

1. Can I cancel or change an order?

Please contact one of our customer support team as soon as possible at support@dilaxco.com, and they will advise whether a cancellation or a change to your order is possible It is only possible to cancel or change your order if the picking process has not commenced.

2. Is there a cancellation fee?

We aim to process cancellations without incurring any fees. However, if your order has already been processed or shipped, a cancellation fee might be applicable. For more information, please review our cancellation policy.

Payment

1. Which payment methods do you accept?

We accept major credit cards, ensuring convenience for our customers. Accepted cards include Visa, MasterCard, American Express, JCB, Diner Club, and Discover Card. You can choose your preferred payment option during the checkout process.