Shipping Policy
Where We Ship
We proudly ship our products from the USA to customers worldwide, ensuring that no matter where you are, our products can find their way to your door.
While we can definitely ship to Alaska and Hawaii, please note that we are currently unable to deliver to PO boxes or Military Addresses.
Processing Time
We strive to ship all of our orders within 4-6 working days following the time that the order was placed. During holidays, the processing time may be subject to increase due to a higher volume of orders and demand.
Estimated Delivery Times
The delivery timeframe for your order varies based on your location. If you’re in the USA, you can typically expect your order to arrive within 4-7 working days after it’s shipped. For international deliveries, please allow 10-18 working days to receive your order. This timeframe is subject to the satisfactory clearance of your order through customs by you. We cannot be held liable for any delays in delivery as a result of ongoing clearance by your local customs authority or delays caused by the recipient not providing the relevant paperwork, licenses, or payment for clearance on time.
Shipping Fee
- United States Shipping Fee: For orders shipped within the United States, the shipping fee is $6.25. This fee applies to all domestic orders, regardless of size or weight.
- Worldwide Shipping Fee: For international orders, the shipping fee is $10.25. This fee applies to shipments to any destination outside the United States.
Customs and Import Duties
For international orders, customs and import duties may apply depending on your country’s regulations. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential fees before placing your order.
Order Tracking
To keep you informed about the status of your order, we provide a tracking number for every shipment. Once your order is dispatched, you will receive an email notification with the tracking details. This allows you to monitor your package’s progress and estimated delivery date.
Additional Information
- Shipping fees are applied per order and are non-refundable.
- The shipping fee covers the cost of packaging, handling, and transportation of your order to ensure it arrives safely and promptly.
- Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the recipient.
Return Policy
Our goal is your complete satisfaction with every purchase. Should you find yourself dissatisfied with your order for any reason, we extend a 25-day return policy. To commence a return process, simply reach out to our customer support team at support@dilaxco.com. Please be advised that returned items must be in their original condition and packaging.
Contact Us
If you have any further questions about our shipping locations or need assistance with your order, our customer support team is here to help. Please reach out to us via email at support@dilaxco.com. We aim to respond to all inquiries within 24 hours.
Thank you for choosing Dilaxco. We appreciate your business and look forward to serving customers worldwide!